SR-24113 · Gulf Plaza · Food court
Cockroaches in food court kitchen
Cockroaches in food court kitchen. Reported by the client through the portal with photo evidence.
Service Type: Pest control
Auto-validation
Contract check
CTR-2024-027 · active to 31 Mar 2027
SLA assigned
8h 0m · Pest control
Priority
P2 · High
Chargeable flag
Chargeable — billable to client
Not yet billed — client charge approval is required before invoicing.
- Created→
- Validated→
- Accepted→
- Scheduled→
- In Progress→
- Waiting for Material→
- Job Completed→
- Completed
Created
17 Aug 09:31 · Client portal
Validated
17 Aug 09:31 · System (auto-validation)
Accepted
17 Aug 09:31 · Vendor: PestPro
Scheduled
17 Aug 09:31 · N. Farooq (Supervisor)
In Progress
17 Aug 09:31 · Vendor: PestPro
Waiting for Material
17 Aug 09:31 · Vendor: PestPro
Reason: Spare part not in stock — MR raised to warehouse
SLA timer is paused while waiting for material. Elapsed time stops counting until work resumes.
Assignment
Assigned technician: Vendor: PestPro
Next actions
Acting as: Project Manager
No transitions available for this role at this stage.
Locked for this role