Service Requests
One unified SR object — complaints are a category. Auto-validation, SLA, role-locked lifecycle, billing and rating.
Acting as
New2 low-rating alerts for the PM
25 of 25 items4 SLA at risk / breached
| Reference | Service Area | Title | Client | Site | Service Type | Priority | SLA | Assignee | Rating | Status |
|---|---|---|---|---|---|---|---|---|---|---|
| SR-24118 | Maintenance | AC unit not cooling — Tower B, 14F | Al Waha Communities | Tower B | HVAC HVAC | P1 | 43m left· 82% | Imran Sadiq | — | In Progress |
| SR-24117 | Maintenance | Water leakage in basement parking | Rite Residences | Block C | Plumbing Plumbing | P1 | 1h 58m left· 51% | — | Validated | |
| SR-24116 | Cleaning | Rude cleaning crew at reception | Gulf Plaza | Mall Level 1 | Complaint Common-area cleaning | P2 | 2h 14m left· 44% | Sana Yousaf | — | Accepted |
| SR-24115 | Cleaning | Monthly cleaning supplies top-upChargeable | Gulf Plaza | Mall Level 1 | Supply Regular cleaning | P3 | 36h 29m left· 24% | Kamran Butt | — | Scheduled |
| SR-24114 | Maintenance | Lift stuck between floors 3–4 | Al Waha Communities | Tower A | Elevators Elevators | P1 | 1h 10m left· 71% | Bilal Khan | — | Job Completed |
| SR-24113 | Maintenance | Cockroaches in food court kitchenChargeable | Gulf Plaza | Food court | Pest control Pest control | P2 | SLA paused· 63% | Vendor: PestPro | — | Waiting for Material |
| SR-24112 | Maintenance | Lift emergency phone faulty | Al Waha Communities | Tower A | Elevators Elevators | P2 | 2h 43m left· 66% | Bilal Khan | Completed | |
| SR-24111 | Maintenance | Broken door closer — HQ lobby | Meadows Offices | HQ Building | Civil & carpentry Carpentry | P3 | 19h 41m left· 18% | — | Pending Review | |
| SR-24110 | Maintenance | CCTV camera offline — Block C gate | Rite Residences | Block C | Security & safety Security & safety | P2 | 58m left· 88% | Adeel Raza | — | In Progress |
| SR-24109 | Maintenance | Extra pest control — food courtChargeable | Gulf Plaza | Food court | Pest control Pest control | P3 | 14h 24m left· 40% | Vendor: PestPro | Completed | |
| SR-24108 | Maintenance | Repeated delay closing my requests | Rite Residences | Block A | Complaint General repairs | P1 | 6m left· 95% | Adeel Raza | — | In Progress |
| SR-24107 | Maintenance | Chiller CH-02 abnormal noise | Al Waha Communities | Tower B | HVAC HVAC | P2 | SLA paused· 58% | Imran Sadiq | — | Waiting for Material |
| SR-24106 | Maintenance | Blocked drain — ladies washroom L1 | Gulf Plaza | Mall Level 1 | Plumbing Plumbing | P2 | 4h 14m left· 47% | Sana Yousaf | Completed | |
| SR-24105 | Cleaning | Clubhouse pool water cloudy | Al Waha Communities | Clubhouse | Cleaning Deep cleaning | P2 | 5h 22m left· 33% | Sana Yousaf | — | Scheduled |
| SR-24104 | Maintenance | Corridor lighting flickering | Rite Residences | Block A | Electrical Electrical | P2 | 1h 55m over· 124% | Adeel Raza | — | In Progress |
| SR-24103 | Maintenance | Fire exit door alarm false trigger | Gulf Plaza | Mall Level 1 | Security & safety Security & safety | P1 | 53m left· 78% | Kamran Butt | Completed | |
| SR-24102 | Cleaning | Poor cleaning quality in Tower A lobby | Al Waha Communities | Tower A | Complaint Common-area cleaning | P2 | 1h 31m left· 62% | — | Declined | |
| SR-24101 | Maintenance | Replace 12 LED panels — Block A | Rite Residences | Block A | Electrical Electrical | P3 | 10h 48m left· 55% | Adeel Raza | — | Job Completed |
| SR-24100 | Maintenance | Water dispenser leaking — HQ 2F | Meadows Offices | HQ Building | Plumbing Plumbing | P3 | 17h 46m left· 26% | — | Pending Review | |
| SR-24099 | Cleaning | Additional 10 × floor cleaner 5LChargeable | Rite Residences | Block C | Supply Regular cleaning | P3 | 37h 55m left· 21% | Kamran Butt | — | Accepted |
| SR-24098 | Maintenance | AHU filter replacement — Mall L1 | Gulf Plaza | Mall Level 1 | HVAC HVAC | P3 | 9h 22m left· 61% | Imran Sadiq | Completed | |
| SR-24097 | Maintenance | Escalator handrail torn | Gulf Plaza | Mall Level 1 | Elevators Elevators | P2 | 5h 36m left· 30% | — | Cancelled | |
| SR-24096 | Maintenance | Carpentry — reception desk panel loose | Al Waha Communities | Clubhouse | Civil & carpentry Carpentry | P3 | 13h 26m left· 44% | Sana Yousaf | Completed | |
| SR-24095 | Cleaning | Weekly deep cleaning missed | Rite Residences | Block A | Complaint Deep cleaning | P2 | 38m left· 84% | Sana Yousaf | Completed | |
| SR-24094 | Maintenance | Genset G-03 fails to auto-start | Rite Residences | Block C | Electrical Electrical | P1 | 1h 14m left· 69% | Adeel Raza | Completed |